Hiral Lai

Hiral Lai is a seasoned professional currently serving as Senior Director of Strategy at John Wiley and Sons since September 2007, focusing on strategic direction within the Higher Education market. Hiral has extensive experience in managing teams and initiatives that enhance revenue, productivity, and customer satisfaction, previously holding roles such as Associate Director of Solutions Delivery and Strategic Initiatives Manager. With a strong foundation in technology from a Bachelor of Science in Computer Science degree obtained from Stevens Institute of Technology, Hiral also gained valuable experience as a Programmer/Analyst at MetLife. Throughout the career, Hiral has consistently leveraged data to inform strategy and drive key business decisions.