Arjun Ramchandran

As WorkWave’s Chief Customer Officer, Arjun is responsible for overseeing all global post-sales functions including professional services, customer support, customer success, and learning and development.

Arjun brings with him over 15 years of leadership experience in SaaS companies, where he has built and scaled world-class customer-facing organizations. Most recently, he served as the CCO at ARCOS, where he helped utility and airline customers drive greater efficiency, speed, and safety in their mission-critical field operations. Under his leadership, ARCOS saw significant results and improvements in customer retention, support scalability, and implementation efficiency.

Before his time at ARCOS, Arjun held various leadership positions at Genesys, a global leader in customer experience and call center technology, where he ran professional services for cloud products and played a crucial role in establishing the customer success function. His work involved helping cloud customers realize value and advancing key transformation initiatives across onboarding, renewals and customer strategy.

Arjun also spent time earlier in his career as a management consultant, helping global technology companies drive operational strategy and transformation.

Arjun’s diverse background provides him with a truly international perspective on customer engagement and leadership. He holds an MBA in International Business from the Thunderbird School of Global Management and a Bachelor of Engineering in Electronics and Telecommunications from Manipal Institute of Technology. He currently resides in Northern Virginia with his family.