Jean L.

Jean L. is an experienced IT professional with a robust background in technical support and service desk operations. Currently serving as a Service Desk Analyst at World Wide Technology since February 2023, Jean specializes in third-line support, addressing bugs and technical fixes while providing tech design solutions. Prior experience includes significant roles at Intuit, where duties encompassed managing IT Workplace Services for the Brazil office and overseeing internal inventory, as well as positions at companies such as ManpowerGroup, Mondelēz Brazil, and Nextel Brasil, where responsibilities included maintaining conference services, supporting Apple products, and delivering reliable IT recommendations. Jean holds a Bachelor's Degree in Information Technology from Anhanguera Educacional and has developed a rich skill set across various IT environments throughout a career that spans over two decades.