Dawn Walker

Dawn Walker is an accomplished professional with extensive experience in service delivery and technical support, currently serving as Vice President of Americas Service Desk Operations and Global Software Support at Xerox since June 2009. With a focus on operational excellence, Dawn excels in utilizing data-driven insights and continuous improvement methodologies to enhance customer experiences and employee engagement. Previous roles at Xerox include Director of Partner Delivery Operations North America and Manager of National Customer Relations, along with leadership positions in various technical support capacities. In addition to a successful corporate career, Dawn served as Board Chair and President of Sophia Recovery Centre, advocating for women's recovery from addiction. Educationally, Dawn holds a Bachelor of Science in Multidisciplinary Studies from Rochester Institute of Technology and a Business Diploma from New Brunswick Community College.