Zai
MJ Ramos-De Guzman is an experienced professional in operations and customer experience management, currently serving as the Head of Operations at Zai since February 2021. In this role, MJ oversees and optimizes daily business functions to align with company goals. Prior experience includes a position as a Customer Experience Manager, coordinating onboarding specialists for seamless customer interactions at Zai. Previously, MJ worked at Assembly Payments as a Merchant Services Manager, leading a team to enhance customer onboarding, and as a Service Desk Lead, managing employee access and support services. Additional experience includes roles at PromisePay as an Operations Specialist and at TeleTech Philippines as a Customer Care Advocate.
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Zai
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Zai is boldly transforming the future of financial services and powering our customers by making innovative financial services accessible to all. Our payment APIs help businesses manage multiple payment workflows and move funds, so they can pay and get paid without delays. We apply our real-time expertise to a reliable micro-service architecture toenable authentication, liquidity, payment and settlement with zero wait-times. We have over 170 employees, growing to 450 by 2025, and are expanding our presence across APAC, UK, USA and the Middle-East. To find out more about the 10-year history of Zai see The Story of Zai here - https://blog.hellozai.com/the-story-of-zai-a-new-force-in-financial-services