Michael Lane

Michael Lane has worked in various roles in the customer service and operations industry for over 19 years. From 2002 to 2013, they were the Director of Operations at Parragon Books Ltd. From 2013 to 2020, they were the Senior Director of Customer Service and Sales Support at Trojan Battery Company. From 2020 to 2021, they were the Customer Operations Consultant at Blazing Star CX Solutions. Currently, they are the Director of Business Operations and Logistics at ZincFive, Inc. Most recently, they were the Director of Customer Service at Boardriders, Inc.

Michael Lane holds a Bachelor of Arts in Political Theory & Institutions from the University of Liverpool. Michael has also completed an Executive Education Certificate from the University of California, Irvine - The Paul Merage School of Business in the Trojan Battery Company Leadership Program. Michael is a Certified Supply Chain Professional (CSCP) and Certified in Production & Inventory Management (CPIM) from the APICS - Association for Supply Chain Management. Additionally, they have obtained certifications from The KCS Academy, LinkedIn, Trailhead by Salesforce, HubSpot, and the Customer Experience Professionals Association (CXPA). These include the KCS v6 Fundamentals Certification, Customer Service: Knowledge Management, Key Account Management, Badges for Service Cloud, Omni-Channel, Sales Team Collaboration, Inbound Sales, and CXPA Professional Member.