Incident Manager, Enterprise Risk

• Contribute to the implementation, embedment and monitoring of Zip’s enterprise risk frameworks
• Provide oversight of Zip's issue & incident management policy
• Work flexibly from our beautiful Sydney office

Start your adventure with Zip

Reporting to the General Counsel you will provide oversight of the implementation of Zip’s Issue and Incident Management policy and procedures across the ANZ business. You will help in the management of, and provide oversight for, issues and incidents managed by the various Zip business units. You will be responsible for monthly reporting of incidents, periodic follow up of incidents, and supporting various teams and management through the Incident Management process. 

Interesting problems you’ll get to solve

• Co-ordinate the review and update of the Issue and Incident Management policy ensuring it remains current and fit for purpose.
• Obtain an in-depth understanding of the Issue and Incident Management policy and procedures and act as a subject matter expert
• Manage and monitor the issue and incident portfolio ensuring compliance with enterprise requirements.
• Collaborate with business leaders to find solutions to issue and incident control deficiencies, ensuring that root causes are known and understood. Escalate any critical decisions, roadblocks, or delivery issues to management.  
• Work closely with partners in the business to obtain and document monthly status updates on issues and incidents.
• Define, develop and produce monthly reports that provide a consolidated and detailed view of the tracking and progress for incident resolution by business unit and the ANZ region.
• Contribute to the Operational Risk Committee and Board reporting on issue and incident management.
• Analyse the nature and type of incidents to identify any systemic issues or root causes that may need to be addressed.
• Develop and implement issue and incident management training and communications to ensure organisational awareness and understanding.

What you’ll bring to the team

To help us level up, you’ll bring:

• 7 or more years of Compliance and/or Risk management experience within the Australian and/or New Zealand financial services/fintech industry.
• Excellent interpersonal skills and the ability to work collaboratively across all organisational tiers and build positive working relationships.
• Strong analytical and problem solving skills.
• Experience developing and implementing policies, procedures and reporting.
• A strong bias to action.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.