Diwakar Rai

Diwakar Rai has a diverse work history in customer service and retail. Diwakar started their career in 2017 at Bunnings, where they served as a Sales Floor Team Member. During their time there, they assisted customers with home improvement products and DIY projects. Diwakar also played a role in the store's redevelopment project.

In 2021, Diwakar joined Woolworths as a Personal Shopper. Diwakar was responsible for handling customer online orders, picking and packing items, and resolving issues related to out-of-stock and missing items. Diwakar also worked closely with the customer and Woolworths online hub.

In 2022, Diwakar moved to Tyro Payments as a Terminal Configuration and Repairs Specialist. In this role, they were involved in the daily operations of processing inbound requests, testing terminal units for faults and defects, and configuring them to meet service level agreement targets. Diwakar also collaborated with the customer support team.

Currently, Diwakar is working at Zip Co as a Customer Experience Specialist since January 2023. Further details about this role are not provided in the given information.

Diwakar Rai completed their Master of Business Administration (MBA) degree in Business Administration and Management, General from Torrens University Australia from 2019 to 2021. Prior to that, they obtained their Bachelor of Technology (BTech) in Electrical and Electronics Engineering from Jawaharlal Nehru Technological University from 2012 to 2016. In addition to their formal education, they obtained a certification in "The Complete SQL Bootcamp: Go from Zero to Hero" from Udemy in February 2023.