Waqar U.

Waqar U. has over a decade of experience in customer service and operations management. Currently serving as the Contact Center Operations Manager and CX Lead at Zip Co since July 2020, Waqar U. has previously held multiple roles at Fareportal from March 2009 to March 2020, including Business Analyst, Associate Manager, and Team Leader in Customer Service. Waqar U. holds a Bachelor of Technology degree in Hospitality Administration/Management from City Tech, CUNY, completed in May 2010.