AAA
Craig Crandall has extensive experience in workforce management and call center operations, currently serving as Manager of Workforce Management at AAA Northeast since November 2015. In this role, Craig has successfully led projects to virtualize contact centers, developed staffing models, and achieved forecast accuracy within 5%. Prior positions include Senior Forecast Analyst and Workforce Management Analyst, where Craig implemented Workforce Management solutions and improved schedule adherence significantly. Previous roles at Full Channel, Cox Communications, and Webcenter Technologies involved IT administration, workforce analysis, and tiered technical support, allowing Craig to build a strong foundation in operations and team collaboration. Craig holds a diploma from North Kingstown Sr. High School, graduating in 2003.
AAA
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With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides. In addition to world-class roadside assistance, members have access to a range of specialized products, including auto, home and life insurance; a full-service travel agency; competitive rates on auto loans, mortgages and student loans; exclusive discounts on everyday purchases and driver training programs that create lifelong safe drivers. As a fierce advocate for traffic safety since our inception, we put our members' well-being at the center of everything we do. We take pride in ensuring that wherever the road leads, members can confidently live life the way they want, knowing we'll be there when they need us.