Samantha Mousser

Samantha Mousser has a diverse work experience spanning different industries. Samantha started their career as a Pharmacy Technician at CVS Pharmacy in November 2010 and later became a Certified Pharmacy Technician at UnitedHealth Group in June 2011.

Samantha then transitioned to a Customer Service Manager role at Rokform in September 2015, where they oversaw the customer service department and provided support to team members and customers. Samantha developed and implemented customer service policies and strategies.

In 2017, Samantha joined Life Care Centers of America as an Admissions Coordinator, where they coordinated admissions processes for patients. Samantha later worked as a Patient Admitting Coordinator at Anaheim Regional Medical Center from August 2018 to February 2019.

Samantha then joined Prospect Medical Holdings, Inc. as a Quality Care Coordinator from February 2019 to June 2019. Samantha ensured quality care for patients and coordinated care processes.

Currently, Samantha is working at Alignment Health since September 2019. Samantha has held various roles at the company, including Membership and Eligibility Representative, Membership Quality Assurance Analyst, DTS Telecom Analyst, and currently works as a Product Manager.

Samantha Mousser has a Bachelor's degree in Computer Science with a concentration in Data Analytics from Southern New Hampshire University, which they obtained from 2019 to 2023. Prior to that, from 2008 to 2009, they attended Boston Reed College for a Pharmacy Technician/Assistant program. Samantha also obtained a Medical Terminology Certification from Universal Class, although the specific dates are not provided.

In terms of additional certifications, Samantha has acquired several qualifications. Samantha obtained the Talkdesk Academy | Artificial Intelligence certification from Talkdesk in May 2023. In August 2022, they obtained the Talkdesk Admin Certification, Talkdesk Advanced Admin Certification, Talkdesk Healthcare Provider Certification, and Talkdesk Supervisor Certification, all from Talkdesk. In March 2022, they completed the Learn API Documentation with JSON and XML certification from LinkedIn. Prior to that, in May 2010, Samantha became a Certified Pharmacy Technician (CPhT) through California Pharmacy. Lastly, they obtained the Talkdesk Agent Certification in August 2021, and had two instances of the Talkdesk Supervisor Certification, one without a specified month in 2021, and another in August 2022.

It is important to note that these details provide a comprehensive summary of Samantha Mousser's education and additional certifications based solely on the given information.