Amazon
Riddhi Deb is an accomplished professional with extensive experience in various leadership roles primarily in customer experience and content creation. Currently serving as the Head of America Returns Transportation and Head of CX (Concessions/Andon/Quality/Trust) at Amazon since August 2021, Riddhi has demonstrated consistent delivery and influence over the past 2.5 years. Prior to Amazon, Riddhi co-founded and directed Nanamuna, an app for storytellers and game developers, and held the position of CMO at Travelgraph. Riddhi's experience also includes significant contributions to Portea as Vice President, building India's largest home healthcare company, and roles at EY and Mondelēz International focusing on strategic initiatives and marketing. Riddhi holds an MBA in Marketing and Strategy from XLRI Jamshedpur and a degree in Engineering Physics from the Indian Institute of Technology, Delhi.
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Amazon
14163 followers
Amazon is an American multinational technology and vast Internet-based enterprise that sells books, music, movies, housewares, electronics, toys, and many other goods, either directly or as the middleman between other retailers and Amazon.com's millions of customers. More specifically, they are a company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. Their mission is to be Earth's most customer-centric company. Its actions, goals, projects, programs, and inventions begin and end with the customer top of mind. Amazon was founded by Jeff Bezos. Initially an online marketplace for books, it has expanded into a multitude of product categories: a strategy that has earned it the moniker The Everything Store. It has multiple subsidiaries including Amazon Web Services (cloud computing), Zoox (autonomous vehicles), Kuiper Systems (satellite Internet), and Amazon Lab126 (computer hardware R&D). Its other subsidiaries include Ring, Twitch, IMDb, and Whole Foods Market. Amazon has earned a reputation as a disruptor of well-established industries through technological innovation and mass scale. As of 2021, it is the world's largest online retailer and marketplace. In 2021, it surpassed Walmart as the world's largest retailer outside of China, driven in large part by its paid subscription plan, Amazon Prime, which has over 200 million subscribers worldwide. It is the second-largest private employer in the United States. Amazon also distributes a variety of downloadable and streaming content through its Amazon Prime Video, Amazon Music, Twitch, and Audible units. It publishes books through its publishing arm, Amazon Publishing, film and television content through Amazon Studios, and has been the owner of film and television studio Metro-Goldwyn-Mayer since March 2022. It also produces consumer electronics—most notably, Kindle e-readers, Echo devices, Fire tablets, and Fire TVs.