Anchor
Wayne McKay is the Customer Insights Manager at Anchor since December 2021. Previously, Wayne worked at O2 (Telefónica UK) from August 1998 to March 2017 in various roles related to customer experience research, complaints root cause analysis, process improvement, and team coaching. In their current role, Wayne plays a key role in driving customer insights, modeling, and analytics to enhance the overall customer experience through data-led decision making and strategic prioritization.
Anchor
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Helping people enjoy later life is our passion. It has been for more than 60 years. And today, in an ageing society, our housing, care and support is needed more than ever. As England’s largest provider of specialist housing and care for those in later life, we’re committed to creating choice and opportunity for everyone. That's why we listen carefully to residents, shaping our homes and services around their changing needs. And we’re proudly not-for-profit, which means every penny we make is reinvested into our properties and services, building more and innovating for the future so that people can have a home where they love living in later life. To find out more about what we do, please visit: https://www.anchor.org.uk/about-anchor