Michael Breslin

Michael Breslin has over two decades of experience in customer support, operations, and product management, currently serving as VP of Customer Care at Aria Systems, where responsibilities include leading daily support operations, mentoring team members, and developing performance metrics. Previous roles at Aria Systems include Director of Product Architecture and Analytics, focusing on product design and establishing a data analytics practice, and Senior Technical Support Manager, where Michael developed customer-facing reporting processes and scaled support operations. Before joining Aria Systems, experiences included Director of Billing and Operations Support at Covad Communications and Operations Manager at LaserLink.net, where significant achievements included cost reduction initiatives and substantial growth in subscriber bases. Michael holds a B.S. in Business Administration with a concentration in Marketing from Drexel University.