Awesome CX
Baptiste Dreneau is an experienced professional in customer success and leadership, currently serving as Vice President of Customer Success at Awesome OS, where expertise encompasses high-touch customer experiences for internet and eCommerce companies. Prior experience includes roles as Senior Director of Global Services and Head of Sales and Customer Experience at Vow To Be Chic, where responsibilities involved executive committee participation and process optimization. Dreneau also held a Customer Service Leader position at American Express, achieving exceptional Net Promoter Scores and leading large teams, while earlier experience as a Team Manager at Sitel involved training and managing telesales efforts for Microsoft France. Education was completed at École de Management Léonard de Vinci.
Awesome CX
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Awesome OS specializes in high-touch customer experience for hyper-growth internet and eCommerce companies. We believe happy employees lead to fantastic service. That is why our unique approach was built over 12 years of partnering with over 90 high-growth startups and mid-size companies through award-winning labor standards and an unprecedented focus on company culture in a way that aligns with your culture, values, and vision.