Ben & Frank
Hugo Silva currently serves as the Head of Customer Service at Ben & Frank, where responsibilities include overseeing customer service operations across various countries, implementing best practices, and driving operational excellence. Previous experience includes roles as Onboarding Operations Manager at Postmates Inc., where involvement in the launch of the international market in Mexico City was notable, and Customer Service Manager at Rocket Internet SE. Hugo also held positions as Head Teacher at Instituto Politécnico Nacional, Trainer at ITOPS México, and Sales Executive at Pezurbano and Groupalia. Early career highlights include specialized crisis intervention at SAPTEL CRM and technical support for Hussmann. Education includes multiple Master's degrees in Business Administration and Clinical Psychology, as well as a degree in Thanatology.
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Ben & Frank
Ben & Frank provides an online optical store intended to disrupt the traditional optical market. Its portal offers fashionable glasses of various types such as anti-reflective, polycarbonate, anti-scratch, polarized, and UV resistant glasses as well as vision testing system, enabling consumers to have access to affordable glasses.