Business Application Manager

Business Applications Manager

At Better Debt Solutions, our mission is to nurture a culture of compassion and empowerment. It is rooted in empathy and driven by tailored strategies, transparent practices, and exceeding expectations. By focusing on helping individuals thrive, we unite our team and clients in a shared journey towards a BETTER future.

This role is an in office position for candidates within a commutable distance of our Irvine location. This role is exempt salary, and pays a range of $100,000.00-$120,000.00 depending on experience. This role is open to candidates who do not require visa sponsorship.

Join our dynamic team as a Business Applications Manager and become a catalyst for success in our rapidly growing company! In this role, you will be responsible for building and optimizing our business systems to support various departments and drive efficiency across the organization. You will collaborate with internal and external stakeholders, manage system integrations, and ensure data integrity. This is not just a job; it's a chance to elevate your career to new heights and be part of a culture that fosters growth and innovation. Moreover, our mission to help families get out of debt gives purpose to your work, making it truly rewarding. Join us in shaping a brighter future for your career and the lives we touch.

Responsibilities:

The Business Application Manager must be able to perform the following tasks on a regular dbasis:

• Standardize, customize, and optimize business systems in all areas of the company to drive effectiveness and efficiency, including Google Workspace, Google Enterprise, Ubiquity, Windows, Linux, etc.
• Serve as key liaison and IT point of contact for business leaders and customers
• Ensuring all applications and associated data are secure, reliable and scalable
• Collaborate with business leaders on goal setting and connect regarding employee involvement and operational goals
• System and network monitoring: Monitoring the performance and health of both servers and the network to identify and address issues proactively.
• Serves as the backbone of our highly automated business processes
• Collaborate across other departments to identify and prioritize IT needs and projects
• Provide technical guidance and support to team members and customers
• Lead a team of analysts and support staff, providing junior staff with support, mentorship and training.
• Self-motivated and willing to think outside of the box to help support strategic growth.
• Understand company strategy and ensure that internal systems align with long-term business goals
• Must be flexible, adaptable and able to respond to shifting as well as different tasks with competing priorities, while quickly learning and improving new applications and processes
• Other duties as defined by leadership

Qualifications:

The Business Application Manager must have at least 5 years of experience and be familiar with:

• Bachelor's degree in a related field such as Computer Science, Business Administration, Information Technology, or related field
• Must have at least 5 years of IT or Network Systems experience
• Supervisory experience and training is required
• Highly skilled working with Microsoft Excel

Strong previous experience supporting complex technical systems such as:

• Ytel and other VoIP phone systems (TrackDrive, RingCentral, PhoneBurner, CallRail, etc.)
• CRM and Call Center Software Platforms such as Forth or DebtPayPro (we also will take SalesForce, Monday.com, and others)
• Ticketing system experience with ZenDesk or other similar platforms
• Familiarity with creating A/B Testing methodologies
• Experience managing technical projects or online services
• Strong troubleshooting and problem-solving skills for diagnosing and resolving network  and software system issues
• Act as the application specialist on our technology to give insights to company leadership on overall performance and areas of improvement
• Solid oral, written, presentation and interpersonal communication skills.
• Ability to lead and work as part of a team to solve business problems in complex environments.
• Highly organized, detail-oriented, self-starter

Nice to Have:

• Previous background in deploying Enterprise level applications from start to finish
• Certifications such as; Cisco CCNA, RHCT, RHCE certifications are highly desired
• Experience with Python scripting
• Familiar with Multivariate testing methods
• Working with technical documentation and creating process flow diagrams

 Benefits:

• Health, dental, and vision insurance.
• PTO and Sick time
• Opportunities for career growth and advancement.
• A supportive and collaborative work environment.