Partner Operations Analyst

Partner Operations Analyst

We're growing rapidly, and seeking a highly-motivated partner operations analyst to be a key part of the team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create fantastic customer experiences. When human abilities such as problem-solving, creative thinking, and relationship-building are enhanced with technology... magical moments happen.

Overview

We are seeking a highly analytical and detail-oriented individual to join our Alliances & Channels team as a Partner Operations Analyst. In this role, you will support Glia’s various partner programs. This includes ongoing and ad hoc analysis, as well as operational process development and execution. You will work cross-functionally with various stakeholders, producing clear, accurate analysis and ensuring efficient operations.

Responsibilities 

Partner Program Analysis

• Perform analysis related to partners and provide insights to the Alliances & Channels team, as well as the broader GTM organization, to drive strategic decision-making
• Build and maintain reports and dashboards that analyze partners’ performance using a combination of Salesforce, BI tools, and Google Sheets
• Recommend and execute analysis approaches to answer business questions where data is incomplete or requires significant manipulation or assumptions

Operations & Data Management

• Assist in the development and implementation of processes to streamline partner operations
• Support projects within the Alliances & Channels team such as the rollout of new operational changes and data quality initiatives
• Maintain and update partner-related data in Salesforce CRM and other relevant systems
• Provide operational assistance during the sales process, working with Glia’s alliance and channel managers, sales team, partner reps, and sales operations as needed

Requirements 

• 2-4 years of experience in business/GTM analytics, sales operations, or revenue operations
• Advanced skills in Google Sheets / Excel
• Proficiency with BI tools such as Tableau and Looker
• Familiarity with Salesforce CRM
• Strong analytical skills and attention to detail with a focus on data accuracy
• Strong problem-solving skills and ability to think critically
• Experience in creating and maintaining dashboards and reports
• Ability to manage multiple projects and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced and dynamic work environment
• Capability to work independently and as part of a team
• Advanced Proficiency in English Language Required

Benefits

Stock Options and Competitive SalaryProfessional development support  (trainings, courses, conferences, books, etc)Access to all the latest tools and equipment you’ll need Sports compensationTeam events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)Generous referral bonuses Diversity: 25 countries represented 

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

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