Calabrio
Jeff Crampton is a seasoned professional with extensive experience in technical support and management within the telecommunications and networking sectors. Currently serving as the Support Services Manager at Calabrio, Inc. since November 2015, Jeff leads a software support team specializing in Work Force Management applications and has consistently exceeded performance metrics. Jeff's previous roles at Calabrio included Support Escalation Manager and Level 2 Technical Assistance Engineer, providing advanced technical support across various products. Additional experience includes positions at Spanlink, Black Box Network Services, NextiraOne LLC, and Williams Communications Solutions, where Jeff focused on technical account management, system integration, and support for various telecommunications systems. Jeff began a career in network hardware management at Macalester College, following advanced electronics training in the US Navy.
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Calabrio
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.