People Experience Coordinator

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Omnichannel Innovation Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Unlocking Benefits Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus Step into the realm of Deliverect's People Experience Department—a vibrant ensemble of passionate and innovative professionals wholly dedicated to crafting a workplace where every individual feels valued, supported, and inspired to unleash their best work. We transcend traditional human resources functions, delving deep to build meaningful relationships with our employees, understanding their needs, and developing programmes that truly leave an impact.

Our commitment is unwavering. We're not just here to manage resources; we're here to create a workplace where everyone, regardless of background or experience, feels not just welcomed but celebrated. It's a community where individuality is not just accepted but embraced, creating an environment where you can truly thrive.

Diversity and inclusion aren't just buzzwords for us; they're the heart of our mission. From initiatives to training programmes, we champion an inclusive workplace that supports the growth of every employee. Because, in our eyes, our people are our greatest asset. Through dedication and mutual commitment, we invest in their growth and development, ensuring that our compensation packages not only offer support but also serve as launching pads for employees to excel in their careers. Welcome to a team that doesn't just manage people; we oxidise their potential for excellence.

Your Impact

As a People Experience Coordinator at Deliverect, you will be at the forefront of shaping a positive and productive work environment across multiple regions. In this role, you’ll manage HR processes, support employee relations, and ensure that our team members feel valued and engaged, no matter where they are based. Your contributions will be essential in driving our company’s growth and success, as you’ll play a critical role in fostering a culture of excellence and inclusivity within our scaling global environment. With the opportunity to work across different regions, you’ll gain invaluable experience in global HR practices.

A Typical Day

• Being a multitasker from the moment your day starts.
• Provide timely support for employee inquiries, leveraging tools like Slack and Jira to manage and track requests.
• Maintain accurate employee data within the HRIS system (Hibob), ensuring all records are up-to-date and compliant with regional laws.
• Collaborate with the People Ops team, Talent Acquisition, and Regional GMs to address complex HR issues, such as employee grievances or contract negotiations.
• Participate in cross-functional meetings to align HR initiatives with broader business objectives.
• Contribute to global HR projects, such as enhancing our onboarding processes or developing new employee engagement strategies.
• Lead regional initiatives to improve the workplace experience, from office management to team-building activities, ensuring that hybrid and remote workers feel equally supported.
• Lead a regional cultural initiative, organizing workshops and events that promote inclusivity and reflect the diverse backgrounds of your team members.

Your Expertise

• 1 - 3 years of experience in HR or a related field, within a global B2B SaaS company is a plus.
• Experience working in a multicultural environment with an understanding of cultural nuances in HR practices.
• Proficient in HRIS systems (Hibob preferred), with a strong ability to manage employee data and generate reports.
• Proficiency in Slack for communication and collaboration across teams.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, capable of building rapport with employees at all levels and across different regions.
• Hibob: Utilize to maintain employee records, manage payroll setups, and track performance data.
• Google Suite: Leverage for data analysis, creating reports, and managing documents related to HR processes.
• Jira: Use to monitor and resolve HR-related tickets, ensuring issues are addressed efficiently.
• Slack: Facilitate daily communication, manage employee inquiries, and collaborate with internal stakeholders

Additional Information

• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Ghent office and 2 days of remote work. Fluency in English is required, with strong written and verbal communication skills being essential.
• Candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.