Factorial
Sofia Zaragoza is an experienced professional in technical support and customer service management, currently serving as a Technical Support Analyst at Factorial since March 2020, where responsibilities include bug escalation, API assistance, training development, and backlog management to enhance customer satisfaction. Previously, Sofia held various roles at Factorial, including Customer Support Manager, and has experience in leading teams, process improvement, and automation management. Prior experience includes serving as Communication and Education Coordinator at InnoEnergy, Learning Delivery Coordinator at ExxonMobil, and HR-recruiter, complemented by volunteering with AIESEC Argentina. Sofia holds a Master’s degree in Business/Corporate Communications from Universitat de Barcelona and a Licenciatura in Recursos Humanos from UADE, among other qualifications.
This person is not in any teams
Factorial
33 followers
With over 12.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management software that supports companies in organizing attendance and absence, cultivating talent, controlling expenses, and simplifying payroll management. We provide all-in-one business software that connects everything you need to manage your team and grow your business.