Jeffrey Colclough

Jeffrey Colclough is an experienced professional in vendor management and customer service, currently serving as the Manager of Servicing Partner Performance at Freedom Mortgage since March 2020. In this role, Jeffrey oversees customer care operations, including call centers and web services, while developing policies to ensure exceptional service delivery. Prior to Freedom Mortgage, Jeffrey held various supervisory and managerial positions at Comcast, NCB Management Services, AllianceOne, SELECT PORTFOLIO SERVICING, Option One Mortgage, and Fairbanks Capital, focusing on collections, loss mitigation, and team performance management across diverse financial portfolios. Jeffrey's expertise encompasses effective recovery strategies, compliance, and team development in high-stakes environments.