Adam Taylor

Adam Taylor is a seasoned professional in technical support and quality assurance with extensive experience in the tech industry. Currently serving as a Senior Manager in Technical Support at Gem since May 2019, Adam focuses on providing exceptional support experiences and advocating for customer needs within the organization. Prior to this, Adam held multiple roles at Dropbox from August 2011 to April 2019, including QA Engineer and User Operations Engineer, contributing to the testing and resolution processes for various products. Adam's early career included positions as an IT Associate at Novel Laboratories, Inc. and Help Desk Student Supervisor at Rutgers New, where responsibilities included managing support operations and training new staff. Adam earned a B.A. in Information Technology and Informatics from Rutgers University and an Associate degree in Culinary Arts from Johnson & Wales University.