Ebony Dixon

Ebony Dixon is a seasoned professional in customer success and digital program management with extensive experience in both remote and client-facing roles. Currently serving as a Senior Strategic Customer Success Manager at Glia since August 2021, Ebony assists clients in maximizing their business objectives through advanced technology and service offerings. Previously, Ebony held the position of Senior Digital Program Manager at Nuance Communications, where responsibilities included generating and analyzing operations-related reporting. Ebony's earlier experience includes roles as a Customer Success Manager at LivePerson, contributing significantly to enterprise SaaS revenue, and as an Implementation/Account Manager at Aconex, where project management software was developed for numerous construction industry clients. Educational qualifications include a Bachelor of Science in Information Management & Technology from Syracuse University, and a Master of Science in Curriculum Development Instructional Technology from The State University of New York.