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Serena Meade, RN, RCAL, currently serves as the Vice President of Customer Success at Icon, a position held since June 2022, following a tenure as Director of Customer Success at Caremerge from November 2021 to June 2022. Prior to this, Serena held various roles at Cedarhurst Senior Living from March 2018 to October 2021, including Regional Director of Operations and Director of Resident Care and Compliance. Serena’s earlier experience includes significant leadership positions at Cedarhurst of Edwardsville from September 2014 to February 2018, where Serena functioned as Executive Director, Assistant Executive Director, and Director of Nursing.
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Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology. It’s our mission to make the aging experience iconic with the best all-in-one communication and engagement software for organizations that support seniors.