Joshua B.

Joshua B. is an accomplished leader in customer success and account management with extensive experience in driving customer satisfaction, retention, and growth across various industries. As the Lead Customer Success Manager at Grammarly since July 2025, Joshua showcases expertise in leveraging data-driven strategies to enhance customer journeys. Joshua co-founded ankhr consulting, focusing on tailored customer experiences for startups and tech companies. Previous roles at notable organizations such as Bitly and SEVENROOMS involved significant contributions to performance metrics and team growth. Joshua's leadership has consistently resulted in impressive outcomes, including revenue expansion and improved customer satisfaction. An Executive MBA graduate from the University at Buffalo, Joshua holds further degrees in Business and Political Science, solidifying a robust foundation for effective management and strategic initiatives.