Help Scout
Javier Silverio is an experienced professional in technical support and customer success, currently serving as a Senior Technical Support Specialist at Help Scout since August 2018 and as Managing Director at Strange Land BV since September 2020. Prior experience includes a role as a Customer Success Champion at Geckoboard, where Javier engaged in frontline support and contributed to help center documentation. Previous positions encompass Client Manager at Com Laude, overseeing a substantial domain name portfolio, Domain Administration Specialist at NetNames, and Lead Agent at Marriott International, where complaint investigation and research were key responsibilities. Javier’s educational background includes web development training at Makers Academy and General Assembly, alongside studies in Clinical Psychology at INTEC University.
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Help Scout
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Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way. Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Mixmax, Spikeball, Affirm, honey, COMPASS, and more.