Pedro D'Avila

Pedro D'avila is a Senior Technical Support Specialist at MediaValet, responsible for resolving complex technical issues, including API integration and SSO troubleshooting, while also serving as an escalation point for team guidance. Previously, Pedro held roles such as Technical Support Specialist and Customer Support Representative at Nelson, where extensive experience in resolving technical inquiries and onboarding users was gained. At the University of Calgary, Pedro advanced from Student Services Administrator to Enrolment Services Advisor, providing in-depth advising and creating training resources. Educational qualifications include a Bachelor of Arts in Sociology from the University of Calgary, and currently pursuing a Master of Science in Computer and Systems Sciences at Stockholm University.