Hinduja Global Solutions
Erika Bianca Laude is an experienced HR professional currently serving as a Labor Relations Associate Manager at HGS - Hinduja Global Solutions since March 2023. Previously, Erika held roles including HR Business Partner at KMC Solutions and Junior HR Business Partner at EMAPTA. Additionally, experience as an Offshore HR Generalist at Teleperformance and Senior HR Operations Representative at Concentrix contributed to Erika's expertise in handling employee engagement, compensation and benefits, and talent management. Earlier career experiences include positions at St. Luke's Medical Center as a Training, Education and Events Specialist, HR Associate at East West Banking Corporation, and internships in healthcare and educational settings. Erika is pursuing a Diploma in Labor and Industrial Relations at the University of the Philippines and holds a Bachelor's Degree in Psychology from Lyceum of the Philippines.
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Hinduja Global Solutions
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A global leader in business process management (BPM) and optimizing the customer experience lifecycle, Hinduja Global Solutions (HGS) is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals.