Autumn Caldwell

Autumn Caldwell has over a decade of experience in the telecommunications and customer service sectors, currently serving as the Launch Department Manager at Hotwire Communications Ltd since September 2013. In this role, Autumn oversees multiple departments and manages a team of 14 direct reports, focusing on the implementation of advanced video solutions and high-speed internet services. Previous positions include Launch Department Supervisor, where responsibilities involved coordinating training for community property managers, handling escalations, and monitoring service metrics. Prior to Hotwire, Autumn worked as a Customer Service Representative at Marco Island Cable and held various roles at Stonewood Tavern and Grill, showcasing a strong foundation in customer relations and support. Educational background includes attendance at Palmetto Ridge High School.