ST Engineering iDirect
Stéphanie Agnes Silva do Carmo is an experienced professional in customer experience and service delivery, currently serving as a Customer Experience Manager at ST Engineering iDirect since December 2016. In this role, Stéphanie oversees the entire service lifecycle, driving revenue growth through customer relationship management and service quality improvement. Previous roles include Service Delivery Manager and Customer Success Engineer at ST Engineering iDirect, as well as positions at OBS - Olympic Broadcasting Services, STI Telecom, and Meta Consultoria, where Stéphanie developed expertise in project coordination, sales management, and technical proposals. Stéphanie holds an MBA in Management from Pontifícia Universidade Católica do Rio de Janeiro, a Master's in Telecommunications Engineering from the Technical University of Munich, and a Bachelor's degree in Telecommunications Engineering from Universidade Federal Fluminense, complemented by a technical course in the same field.
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ST Engineering iDirect
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ST Engineering iDirect is a global leader in satellite communications (satcom) providing technology and solutions that enable its customers to expand their business, differentiate their services and optimize their satcom networks. With over 35 years of innovation focused on solving satellite’s most critical economic and technology challenges, we are committed to shaping the future of how the world connects. The product portfolio, branded under iDirect, represents the highest standards in performance, efficiency and reliability, making it possible for its customers to deliver the best satcom connectivity experience anywhere in the world. ST Engineering iDirect is a leader in key industries including broadcast, mobility and military/government.