Infosys
Shaik Faheem Anwer is a seasoned professional in customer support and technical assistance, currently working in Customer Success at Vaaree since July 2023. Previously, Shaik held the position of Senior Expert Technical Support at Support.com from October 2021 to June 2023, providing desktop support for Windows and Mac OS, ID Shield remediation, and network solutions. Additional experience includes roles as Executive in Kuwait, Senior Customer Support Associate at TRICOG HEALTH SERVICES PRT LTD, Customer Support Executive at Aegis Customer Support Services Private Limited, Senior Customer Service Representative at Concentrix Technologies India Pvt Ltd, and Computer Service Engineer at COMPUTEC Inc. Shaik's educational background includes a Class 12 degree in PCMB from North East National Board of School Education and a certification in Computer Hardware Technology from the International Institute of Hardware and Technology.
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Infosys
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Infosys provides digital services and consulting to thousands of customers all over the world. With over four decades of experience as a digital services leader, they became the first IT company from India to be listed on NASDAQ. Today, they have roughly 335,000 employees and operate across more than 50 countries worldwide. Infosys manages the systems and operations of global enterprises, and more specifically, makes sure that they are headed in the right direction on their "digital journey". They cater to Aerospace & Defense, Agriculture, Automotive, Chemical Manufacturing, Communication Services, and just about any other industry you can possibly think of. With each enterprise they work with, they hope to foster innovation and provide them with the new realities of business technology today. For those industries, they are experts in Digital Marketing, Digital Workplace Services, Applied AI, Blockchain, Enterprise Agile DevOps, Salesforce, Cybersecurity, etc. Their main services are in the categories of Application Development and Maintenance, Business Process Management, Consulting Services, and Incubating Emerging Offerings. Their services help accelerate productivity and optimize business performance. More specifically, their suite of products within these services include EdgeVerve, Finnacle, Cortex, Meridian, Panaya, Equinox, Wingspan, HELIX, and Polycloud. These platforms help businesses achieve digital transformation through AI and Machine Learning. Overall, Infosys is constantly working to transform organizations by augmenting their core digital capabilities. Infosys helps organizations become better equipped to respond to disruptions in the market as well as move forward effectively whether that is seeking out a new business model, innovation, or advancement in their current operating model.