Agata Nowotny

Agata Nowotny is a seasoned professional in design research and customer experience, currently serving as the CX Lead at ING since August 2020. Previously, Agata contributed to Notes na 6 Tygodni, a prominent Polish urban culture magazine, from 2017 to August 2020. Experience includes roles such as Design Researcher and Strategist at Design Research & Strategy, Service Design Lead at Santander Bank Polska, and Editor in Chief at Futu Magazine. Throughout various positions, Agata has excelled in creating innovative design solutions, leading educational programs in sociology and design, and co-founding interdisciplinary initiatives like INvisible DESIGN. Agata holds a Ph.D. in Sociology and Anthropology and possesses a Master’s degree in the same fields from the University of Warsaw.