IntouchCX
Chris Wallace is an experienced leader in sales and customer care, currently serving as SVP Global Growth at IntouchCX since December 2002. Previously, Chris held multiple roles at 24-7 Intouch, including Senior Vice President of Global Sales and Vice President of Sales for Dedicated Solutions, focusing on new client acquisition and market expansion. Chris also contributed to the industry as a member of the Board of Directors at SOCAP International from October 2012 to January 2017, promoting customer care excellence. Chris holds a Bachelor of Music in Vocal Performance from the University of South Florida, earned between 1998 and 2001.
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IntouchCX
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We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.