ipSCAPE
Sanand Gopal has a work experience that includes roles in multiple companies. Sanand started their career at Optus in 2007 as an Analyst and later became a Team Leader. From 2014 to 2017, they worked as a Senior Team Lead / Test Manager at Optus. In 2017, they joined Cashrewards as a Delivery Manager (Test Automation). Sanand then moved to ipSCAPE, where they worked as Head of Quality Assurance and later became the Head of Program Delivery starting in December 2018.
Sanand Gopal has a Bachelor of Technology (B.Tech.) in Electrical and Electronics Engineering from the University of Kerala. In terms of additional certifications, they have obtained the ITIL Foundation Level certification from PeopleCert, and they are also pursuing certifications in Learning Program Management and What Is Program Management from LinkedIn. Furthermore, they are associated with the ISTQB - International Software Testing Qualifications Board, although the specific details of this certification are not provided.
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ipSCAPE
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Our multi-channel solution includes: - Voice - Web Chat - Email - SMS and is full of features such as: - Dialler - Call Recording - IVR - Scripting - Wallboards and Reporting - CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365 - Web services integration - Javascript API Official Partner of Microsoft Contact us if you would like to: Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered. Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS. Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity. Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy. Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner. Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE #ContactCentre #CCaaS