J.D. Power
Matthew Molnar has a work experience spanning over 11 years. Matthew currently holds the position of Customer Success Director at J.D. Power since November 2021. Prior to this role, they worked at TD Auto Finance for several years in various positions. Matthew served as a Senior Manager - Process Excellence, leading a team of internal consultants and driving strategic change initiatives within the organization. Matthew also developed and led an operating expense management program using statistical analysis to identify opportunities for change. Matthew also held the role of Sr. Manager - Business Systems, where they led a team of business analysts and successfully executed enterprise technology projects. Matthew wrote system requirements and implemented a customer scorecard for the underwriting department. Additionally, they served as an Application Systems Manager and TDAF-National Credit Coach. Matthew began their career as a Retail Credit Analyst, where they analyzed and decisioned credit applications and consistently ranked among the top performers in the department.
Matthew Molnar completed their Bachelor of Arts degree in International Business and Economics from Asbury University from 2006 to 2010. Matthew then pursued further education and obtained a Master of Science degree in Business Analytics from the University of Michigan-Dearborn from 2015 to 2017.
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J.D. Power
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At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. J.D. Power quality and satisfaction measurements are based on responses from millions of consumers annually, resulting in actionable tools and insights to help the firm's clients better serve their customers and be more profitable.