Laura Bolst

Laura Bolst is a seasoned professional with extensive experience in customer service and performance management, currently serving as the Contact Centre Performance Manager at Jetstar Airways since November 2011. In this role, Laura is responsible for the design and facilitation of training programs, including induction training and soft skills development for Customer Care agents across Australia and South East Asia, while also managing complaint investigations and root cause analysis. Prior to Jetstar Airways, Laura gained valuable experience as an Electorate Officer at the Parliament of Victoria and as a Customer Service Supervisor at Woolworths Supermarkets. Laura holds a Bachelor of Communication degree from Monash University.