JubileeTV
Andrew Butler is an experienced Customer Experience Manager currently employed at Caavo since December 2022. Prior to this role, Andrew served as Team Manager in Membership Services at WHOOP, where significant achievements included reducing Average Handle Time by 30% through standardized procedures and enhancing onboarding processes for new agents. Andrew's background features a supervisory role at Everise, managing a remote team during the COVID-19 pandemic and resolving customer escalations. Previous positions include roles as a Subject Matter Expert at Everise, where technical support and documentation training were key responsibilities, a Customer Experience Specialist and Beta Specialist at Trusource Labs, and various writing and management roles in the gaming industry. Andrew's educational background includes attendance at Austin Community College from 2011 to 2012.
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JubileeTV
OUR ORIGIN In 2015, we set out with a simple yet revolutionary goal: make TV easy for everyone. Fast forward to 2018, and our first product—the Caavo Control Center HDMI Hub and smart remote—hit the market and captured hearts. Heck, Time magazine even called it one of the "Best Gadgets!" INTRODUCING JUBILEETV: CARE FROM ANYWHERE Then came Covid-19. The pandemic brought into sharp focus a critical and often neglected issue—the social isolation of our aging seniors and the need for better support systems. We recognized an opportunity to use TV, already an integral part of older adults’ lives, to provide remote care and connection. Thus, JubileeTV, our flagship product for families with older loved ones, was born. JubileeTV helps families support their aging loved ones to keep them safe, happy, and well, regardless of distance. Now our resolve is stronger than ever. We are dedicated to improving the lives of both families and seniors by promoting their independence and keeping them connected. The mission shift exemplifies Caavo's agility and our commitment to using technology to help address pressing social challenges.