JUUL Labs
Lennetta Flournoy is a seasoned professional in customer experience and operations management, currently serving as Manager of Global Customer Experience at Juul Labs since May 2023, where responsibilities include leading cross-functional teams and engaging with policymakers. Previously, as Senior Manager of Customer Experience and Operations at AMV Holdings from March 2016 to July 2022, Lennetta managed customer service representatives and oversaw multiple online engagement platforms, while collaborating with marketing teams on compliance and policy communication. Earlier roles include Regional Sales Manager at Venuelust, Client Relationship Manager at Personal Touch Cleaning, Project Manager at Boost Mobile, and Executive Assistant at Arbitech, showcasing a diverse skill set across various industries.
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JUUL Labs
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JUUL Labs’ mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. We’re a thriving team of scientists, engineers, designers, supply chain experts, customer service and business professionals who believe that design, technology and out-of-the-box thinking are the keys to creating the alternative to cigarettes.