Senior Desktop Administrator

Who is KDInfotech?

KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help in any situation necessary. As a fast growing successful company, we are redefining how tech support benefits our clients.

A Day in the Life of our Senior Desktop Administrator  Our Senior Desktop Administrator are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role. Our SDA’s are the front face support to our clients for any Hardware or Software troubleshooting. They are expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience. This position will require you to be onsite.

Who Should Apply?  We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. Applicants must have worked in IT environments that use MAC and Windows operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply.

Daily Objectives

• Provide user support both onsite and remote staff
• Troubleshoot Software and Hardware issues for staff as needed
• Take part in company wide projects (system upgrades, security rollouts)
• Test and qualify new hardware/software for the company
• Utilize established ticketing system to track open issues
• Responsible for knowledge Base documentation creation
• Supporting C-Level executives when needed

Qualifications and Skills

• 3-5 years of support experience with a variety of operating systems
• Proficient within Google Workspace
• Extensive experience with SaaS Applications (O365, Slack, OneDrive)
• Experience using Azure
• Experience with Okta administration
• Audio/Visual application support and troubleshooting (Zoom/MS teams)
• Experience with Intune
• Experience with Mimecast
• Work experience in supporting Biotech Labs is preferred
• Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices
• Ability to adjust quickly to changing priorities and make quick decisions
• Strong customer service, prioritization, and communication skills