KMS Lighthouse
Michael Usachev has a diverse work experience spanning various roles and industries. Michael started their career as a Lieutenant in the IDF - Israel Defence Forces from March 2004 to August 2008. Michael then worked as a Casino Surveillance Officer at MSC Mediterranean Shipping Company from January 2012 to March 2013. From June 2013 to June 2015, they served as the Billing Operations Manager at Aman Group. Michael later transitioned to the role of Senior Technical Support from June 2015 to July 2016, and then as a Network & Security Systems Administrator from July 2016 to August 2017 at Aman Group. In August 2017, they joined KMS Lighthouse as the IT & Support Operations Manager and held this position until April 2019. Michael then became the Head of Customer Success at KMS Lighthouse from April 2019 to September 2021. Currently, Michael Usachev is the Director of Customer Success at KMS Lighthouse, a role they started in September 2021. Additionally, they co-founded Charmy in September 2017 and served as the Co-Founder & Strategic Lead until December 2018.
Michael Usachev attended See-Security: Cyber & Information Security College from 2015 to 2016, where they obtained a degree in ISSI: InfoSec Systems Integrator with a focus on System, Networking, and LAN/WAN Management/Manager. Michael also holds additional certifications in various areas such as Customer Success, Software-Oriented Project Management, and Big Data Fundamentals. Michael is certified in CCNA, ISSI, and MCSA from Cisco, See-Security: Cyber & Information Security College, and Microsoft respectively. The specific months and years when they obtained these certifications are not provided.
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KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions. Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.