Leading Edge Connections, LLC.
Jonathan Juliano is a seasoned professional in the contact center industry, currently serving as Co-Founder and Chief Operating Officer of Leading Edge Connections, LLC., a company established in May 2018 that specializes in providing contact center services to emerging industries. Prior experience includes roles such as Director Site Operations and Call Center Manager at The Connection Contact Center, Director Call Center Operations at OTD, and Chairman and Chief Executive Officer at RR Group, LLC., where leadership focused on driving innovation and growth from 2008 to 2012. Additionally, Jonathan held the position of Director of Call Center Operations at ZAC prior to the tenure at RR Group. Jonathan's educational background includes studies at Niagara University.
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Leading Edge Connections, LLC.
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Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America. Founded in 2017 by Jon Juliano and Eric Sims, Leading Edge Connections has redefined the traditional contact center model by embracing remote work as its core operating principle. As a fully remote organization, Leading Edge Connections leverages the latest technology and innovative strategies to deliver exceptional customer experiences for its clients. With a team of highly skilled and talented remote agents located across the United States, Leading Edge Connections provides unparalleled customer support, sales, and lead generation services to businesses of all sizes and across various industries. At Leading Edge Connections, the team is driven by a shared passion for excellence and a commitment to delivering results. Through a combination of state-of-the-art technology, comprehensive training programs, and a supportive work culture, Leading Edge Connections empowers its remote agents to deliver outstanding performance and exceed client expectations. As the #1 virtual contact center in America, Leading Edge Connections has earned a reputation for its exceptional customer service, exceptional results, and industry-leading expertise. With a track record of success and a forward-thinking approach to remote work, Leading Edge Connections continues to revolutionize the contact center industry and set new standards for excellence