Associate Systems Administrator

Join Lightspeed Systems as an Associate Systems Administrator and become a vital part of our dynamic Management Information Systems (MIS) team! In this role, you'll be providing support to resolve technical issues related to operational systems, applications, corporate endpoints, and business systems. You’ll have the opportunity to manage and deploy endpoint devices,  handling user identity management and provisioning, and supporting critical business systems that drive our organization’s success. If you're ready to make an impact by keeping our tech running seamlessly and empowering our teams, we’d love to hear from you!

NOTE: This is a hybrid position, and several days each week will be required onsite at our Austin, Texas headquarters.

ABOUT THE ROLE:

The following are the essential functions of the position.  The list is not exhaustive and may be supplemented as necessary.

• Provide technical support to resolve issues related to operational, application, and business systems, as well as corporate end-user devices.
• Respond to, update, and maintain service desk tickets.
• Collaborate with Systems Administrators and Senior Systems Administrators on assigned tasks.
• Administer and maintain internal network and computing systems.
• Manage domain and directory facilities, along with related roles and functions.
• Perform system and software updates for upkeep and administration.
• Monitor and audit security logs and services for managed systems.
• Assist with managing and maintaining software updates, firmware updates, and patches for MIS systems.
• Enforce administrative access controls, as well as security policies and procedures.
• Maintain knowledge base documentation for IT support.
• Assist with Active Directory/Microsoft Entra ID user and group management.
• Onboard and offboard user identities across multiple systems.
• Assist with the deployment and management of end-user computing devices, related hardware, and accessories.
• Manage monthly departmental expenses.
• Perform routine maintenance tasks on a daily, weekly, monthly, and quarterly basis.
• Respond to on-call outages based on outage type and on-call rotation.
• Support daily operations of the MIS department.

ABOUT YOU:

The following knowledge, skills, and abilities are preferred or required to perform this job. 

Education/Experience   

• Bachelor's or technical degree in an IT/IS-related field, or equivalent work experience, with 1+ years of experience in help desk, information systems, or a similar technical role.
• Working knowledge of Active Directory, Microsoft 365, Azure, Microsoft Entra ID, AWS, Windows Server, macOS, Unix, Linux, shell scripting, PowerShell, and VMware technologies.
• Experience in managing network systems, including firewalls, routers, switches, and wireless access points.
• Knowledgeable of directory/domain systems management and related roles (DNS, DHCP, NPS, RADIUS, PKI, et al.)
• Experience with documentation and training of complex systems to non-technical audience.
• Working knowledge of Cisco switching, Cisco IOS, Veeam backups, Fortinet firewalls and FortiClientVPNs desirable.
• Basic understanding of network management, cloud systems management, endpoint security, patch management, and backup management.
• Familiarity with ITIL Foundation concepts.

Skills, Abilities and Key Behaviors

• Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and then logging and documenting both cause and resolution.
• Excellent organizational, documentation, and problem-solving skills.
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.
• Strong attention to detail with both excellent written and oral communication skills.
• Ability to accomplish projects within specified deadlines.
• Ability to work independently and take initiative.
• Ability to function effectively in a fast-paced environment where high growth is the norm.
• Available to work flexible hours and on-call support, including weekends and holidays.

Working Conditions and Physical Demands

Reasonable accommodations are possible to enable people with disabilities to perform the essential responsibilities.

• Ability to lift objects that are 50 pounds or less.
• Physical demands typical of an office environment including sitting, stooping/kneeling, reaching, handling, speaking, hearing, and seeing.
• The noise level in the working environment is usually quiet to moderate.
• Occasional work in server room with noise level moderate to loud.
• Valid driver’s license and good driving record required.
• Minimal overnight travel may be required.