Gail Maxwell Assoc. Cipd

Gail Maxwell, Assoc. CIPD, has extensive experience in customer contact and employee relations, currently serving as an Employee Relations Advisor at London North Eastern Railway since June 2018. Previous roles at Virgin Trains East Coast included Customer Contact Enrichment Manager and Head of Customer Contact. At HP Enterprise Services, leadership spanned multiple roles, concluding as the European Customer Assistance Centre Operations Manager, where responsibilities encompassed overseeing a large-scale operation and enhancing customer satisfaction. Earlier positions at EDS, HP, Orange PCS, and AA involved team management, operational supervision, and development of quality assurance programs. Gail acquired a CIPD Associate Diploma in People Management from Cambridge Regional College between 2020 and 2022, building on a strong educational foundation in management studies and accounts.