Lumen
Nicole Silvers has been leading teams in customer success and client services management roles for over a decade. With experience at Lumen Technologies and XO Communications, Nicole has successfully overseen significant revenue and churn management. With a focus on proactive care, relationship management, and strategic planning, Nicole has consistently driven revenue growth and customer retention. At XO Communications, Nicole managed teams of professionals responsible for maintaining and growing key customer accounts, ensuring customer satisfaction and business growth. Overall, Nicole Silvers has shown strong leadership and expertise in customer success and account management.
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Lumen
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Lumen is a global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, Lumen is helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.