Joelrodney Johnson

Joel Rodney Johnson is an experienced professional in support operations, currently serving as the Head of Support Operations at Mozilla since December 2019. In this role, Joel establishes and executes support strategies for a diverse product portfolio, enhances customer experience through effective team management, and builds strategic relationships across various departments. Prior to this position, Joel held roles at Mozilla including Support Operations Manager, Sr. Customer Experience Manager, and Product Support Manager, focusing on customer support, reporting management, and cross-functional collaboration. Joel's previous experience includes working as a Customer Experience Consultant at BIOSTRAP, an Operations Implementation Specialist at Fivestars, and a Community Support Lead at Papercheck, LLC. Joel holds a Bachelor of Arts in Art and Technology from The University of Texas at Dallas.