Viatel Technology Group
Patrick O'Donovan currently serves as Head of Support Operations at Viatel Technology Group, a position held since February 2024. Previously, Patrick was Support Operations Manager and Service Desk Manager at ActionPoint Technology Group from December 2019 to February 2024. Prior experience includes Managed Services Manager and Service Manager/3rd Line Team Lead at Core Technology Systems between February 2018 and December 2019, as well as UK Hosting Support Manager (Tier 2) roles at both Interoute from August 2015 to January 2018 and Easynet Global Services from December 2013 to August 2015. Prior to these roles, Patrick worked at MDNX as Vital Helpdesk Manager and Support Engineer, and held a Support Engineer position at Iconnyx. Patrick’s career in technology began as a Systems Engineer at Enterprise Solutions Ltd from 2003 to 2011. Education was completed at Technological University Dublin from 1997 to 2001.
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Viatel Technology Group
We deliver fully managed security, networking, cloud and communications services designed to drive enterprise. We promise businesses a complete solutions set that is easy to buy from our approachable, experienced team and fully supported by certified experts 24/7/365. Our impact on customers is immense. Relieved of daily technical headaches, with applications and data optimised, companies gain the freedom to thrive and reach their maximum potential. With over 26 years’ experience, Viatel Technology Group has evolved from a well-known telecoms company into a rapidly expanding digital services powerhouse. Our passionate team of over 310 experts is obsessed with delivering industry-defying, positive customer experience. Inspired by a bold vision of global impact, our focus is on quality and professionalism. We combine our extensive infrastructure with strategic partnerships with world leaders including Cisco, Microsoft, Amazon Web Services, 3CX, Zadara, Veeam and ArmorPoint to ensure our customers work faster and smarter. We are a trusted partner of over 5,000 multinational corporations, indigenous companies and public sector organisations. The Viatel Group’s customer base spans many industries, but it is notably strong in the fintech, healthcare and retail sectors. A Deloitte Best Managed Company and a proud Guaranteed Irish member, Viatel has global capabilities including an international network and transatlantic data centre facilities. To discover how Viatel can give your company the competitive edge, email us on getstarted@viatel.com