Andrea Rubí B.

Andrea Rubí B. is a CX Specialist in Savings & Lending at Nu, where responsibilities include crisis management and operational improvement through KPI and OKR analysis. Prior roles include various positions focused on customer excellence and regulatory solutions, along with professional experiences as a neuropsychologist and psychologist in educational and organizational settings. Academic qualifications consist of a Bachelor's degree in Psychology from Universidad Autónoma del Estado de Morelos and Universidad de Guadalajara, complemented by a technical degree in Communication from Centro de Estudios Tecnológicos Industrial y de Servicios No. 43.