OnRamp
Frank Auger is an experienced executive in customer success and operational leadership, currently serving as Vice President of Customer Success at OnRamp since June 2024. Previously, Auger was Chief Operating Officer at The Wanderlust Group, achieving significant milestones including 200% year-over-year annual recurring revenue growth and a 40% reduction in operational costs by restructuring leadership and operations. Auger also held senior roles at project44 as SVP Global Customer Experience, GoSite as Chief Customer Officer, and HubSpot, where contributions spanned Chief Information Officer to Vice President of Customer Success. Earlier career experiences include leadership positions at Metallect and SilverStream Software. Auger holds a degree from Clark University.
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OnRamp
OnRamp is the first concierge onboarding platform built to enable white-glove customer success at scale. Make more customers feel like VIPs without hiring more reps. Cut out the busywork with workflow automation and playbooks for milestones across the customer journey. From sales handoff and onboarding, to renewal and upsells. OnRampoperationalizes customer projects making them more standardized, trackable, and delightful for everyone involved.