Gabriel Cerqueira

Gabriel Cerqueira is an experienced IT consultant and global support engineer currently employed at Decskill and OutSystems, respectively, since June 2021. Prior experience includes working as a User Support Agent L1 at Dashlane, where Gabriel provided customer support and collaborated with internal teams. Prior roles also include COE Specialist I/Trainer and COE Specialist I/L2 agent at Uber, focusing on training new hires and resolving user issues. Gabriel's earlier positions were in customer service at Sitel and Teleperformance, supporting the Spanish-speaking market. Education includes a Bachelor's degree in Psychology from Universitat Carlemany (2023-2024) and a Bachelor's degree in Informatics from Universidad Nacional de Educación a Distancia (2018-2019), as well as programming courses in structured programming and C++.